Frequently Asked Questions
Buying and shipping
Where are you located?
We are always available online, and we deliver to customers all across the USA with fast and free shipping options. Our headquarters are at 4527 Arnold Ave, Naples, FL 34104 where you are also welcome to visit our showroom weekdays between 9am-5pm ET. Our warehouses can be found throughout the country, but since our representatives mainly work with you by phone and online, we are able to save on costs that traditional retail stores cannot avoid. This allows us to slice our prices and proudly offer you the best prices, guaranteed.
What are your hours of operation?
Orders can be placed 24/7 on our website. Our guaranteed hours of operation for customer service are weekdays 8 a.m. to 5 p.m but we are often online to help outside those hours as well. Do contact us whenever it is convenient for you and we will reply promptly.
Can anyone order?
Yes! Our factory-direct prices are available to you regardless if you are a contractor or a homeowner.
Where do you ship to?
We deliver anywhere in the continental US, usually within 3-7 business days of placing the order.
Many of our valued customers from Hawaii, Alaska, Canada and the Caribbean set their shipping destination to the nearest port or border from where a freight forwarder finalizes their shipment.
If needed, we’re happy to recommend freight forwarders and modes of procedure based on our customers’ positive experiences. Please get in touch via our chat, phone, or [email protected] for assistance.
How do I know what my cabinets will look like?
The easiest way to make sure your cabinets will look exactly how you imagined them is to order door sample. Door samples are fully refundable with your order for cabinets. Once you’re sure of your style we recommend getting a free room design . These two steps will let you know what your cabinets will feel and look like in context, as if they were already there.
What payment methods do you offer?
We offer three methods of payment: Credit card, debit card, and wire transfer. For credit cards, we accept Visa, MasterCard, Discover, and American Express.
Do you charge sales tax?
If your shipping state charges sales tax we charge it too, as all online businesses are required to do now.
How can I tell what the final price is?
After adding all items in your shopping cart and entering your shipping address, you will see your quote in full.
Can I begin with buying samples?
Yes! We actually recommend ordering samples before buying your cabinets. It’s a great way to see the quality of our products and ensuring that the color you had in mind will match well with the rest of your kitchen. They are fully refundable with your cabinets order, ship free of charge, and you can find them here.
Are the samples refundable?
Yes! When you buy any cabinets from us, we will refund the entire door sample cost and you get to keep them; no need to send the samples back to us.
Can I buy replacement parts for my cabinets?
Depending on style and availability, we may be able to offer you replacement parts. We receive the cabinets in full sets from our manufacturers and are therefore normally only able to sell them that way as well.
It never hurts to check with one of our reps however, either via chat or by contacting us.
What is your cancellation policy?
If the order has already shipped a 20% restocking fee will be applied and you will need to pay return shipping. If the cancellation request is received before the order has shipped a 10% processing fee will be applied. See our terms and conditions for full details.
What does shipping cost?
Free shipping is available with orders of $2,400 subtotal or more! Learn more about this offer here.
Add any items of interests in your shopping cart and enter your shipping address to see the final price of shipping.
How long does shipping take?
If you need great cabinets fast, choose "Ships-in-3" styles, which leave our warehouse within 3 business days! Most other RTA orders ship within 3-7 business days but shipping times vary by style, inventory, and location as different cabinet styles are warehoused in different locations. The estimated shipping date is provided at checkout and on your order confirmation..
How is my order being shipped?
Most orders are shipped with LTL (Less Than Truckload) freight on pallets. Smaller orders (e.g. single cabinets) can usually be shipped via UPS Ground.
Can I track my order?
Yes! You will receive tracking information as soon as your order ships. You will find all information about your shipment in your account as well as via your provided email address.
Can I come and pick up my order myself?
Yes! We’re usually able to accommodate such requests with appointments made at reasonable time prior to pick up. The warehouse is located in Atlanta, GA. Directions will be provided upon request.
Do you have a price guarantee?
Yes! We work relentlessly to bring the best RTA cabinets to our customers at the lowest possible price. By selling direct to customers and not having a showroom we save on costs that we can then pass on to you. That is why we are comfortable offering a lowest price guarantee on our products.
If another company offers a lower price for the same products, we want to know about it. We will do our very best to offer you a better price. We also extend a guarantee to match the price of anyone else offering the same products as us. Full terms and conditions of our lowest price guarantee can be found here.
Receiving the order
How do I know when my order arrives?
You can easily track your shipment with the tracking number provided to your email and Wholesale Cabinets account.
Once the shipment arrives at the terminal, a representative from the carrier company will call to arrange a delivery appointment. Please ensure that you have provided us with the correct contact number and address.
This only applies to Residential deliveries. Business deliveries will receive the shipment without notification unless otherwise specified in your order notes.
Do I have to be home when my order arrives?
Yes, someone has to be home to sign for the shipment. You will be contacted by the freight company before delivery to set a time suitable for you.
Do I have to carry the boxes myself?
The delivery drivers will offload your pallet/s to the ground and will not unload or move your pallet. You may need to carry the boxes from the curb, so please ensure that your are prepared to unload the pallet and place the boxes where you need them.
What happens if my order is damaged?
Inspect your order as soon as you receive it. If you see signs of damage immediately, report it to the driver and take pictures. The driver will call the dispatch office and provide you with an exception number on the BOL (Bill of Lading). Do not refuse delivery.
We will need a copy of the updated BOL and any pictures of the damage. You can log into your account to file a Damage Claim or contact your Wholesale Cabinets designer for assistance.
What is your return/refund policy?
We will gladly replace parts that are incorrect due to defects in manufacturing, workmanship, or fulfillment for 30 days from the date of purchase
Returns of in stock RTA cabinets due to customer mistakes or change in layout after an order has shipped will be subject to a 20% restocking fee plus the cost of freight to return item(s) to warehouse. Assembled and custom made cabinets cannot be returned.
Please see our terms and conditions for full disclosure.
What if I don’t like the style of my cabinets?
We always recommend buying samples in order to ensure that your cabinets will match your expectations.
If you would like to change your cabinets for another style after receiving them, a 20% restocking fee plus return shipping will be applied.
What if the measurements are wrong?
This rarely happens, but if we made a mistake after receiving clearly stated measurements from you we will naturally replace your cabinets.
What if something is missing from my order?
This rarely happens, but if it for any reason would, we will send the missing item/s free of charge and with rushed processing. Always check your shipment immediately upon receiving it and contact us if something isn’t looking right.
Installing the cabinets
Should I remove my old cabinets before I receive my new ones?
We recommend keeping your old cabinets in place until you have received your order and made sure you have everything you need.
If you’re doing a complete renovation of your kitchen or other room it naturally doesn’t hurt to get rid of your old cabinets together with the rest of the interior.
Do I have to be home when my order arrives?
Our cabinets are easy to install, especially using our instructional videos, but if you feel like you prefer getting a contractor to help you it can be good to start looking for one.
If you’re unable to find a good fit or prefer our advice you can reach out to us and we will do our best to recommend someone in your area.
What tools do I need to install my cabinets?
A rubber mallet and a set of screwdrivers. Wood glue can also be useful but isn’t required.
How difficult is it to put together the cabinets?
It isn’t difficult at all. Buying RTA cabinets and installing them yourself is actually a great way to save costs in several ways; we’re able to sell and ship them to you for a lower price, and you’re able to install them yourself – for free!
This is especially simple when utilizing our assembly videos, you can find them here.
How long does it take to put together the cabinets?
RTA cabinets usually take between 10-15 minutes each to assemble.
Will the cabinets come with hardware?
All our cabinets come with hinges, drawer runners and other hardware necessary for assembly. Knobs and pulls are not included as tastes and matching to your kitchen can vary.
Do you provide live support for the cabinets?
Yes, at any point you need us throughout the process of buying and installing your cabinets, you are more than welcome call us, chat with us, email us, or directly contact your designated designer.
About our cabinets
What are RTA Cabinets?
RTA stands for Ready to Assemble. This means that the cabinets are shipped flat packed and will be assembled by the customer or a contractor.
RTA cabinets are a great way to save money for several reasons; we don’t have to carry the labor cost of assembling the cabinets and can pass those savings onto our customers, they take up less space so storing and shipping them is cheaper, and since you can easily assemble them at home the total costs are significantly less.
What is a 10x10 kitchen?
A 10x10 kitchen is an industry standard term to give buyers an idea of what their cabinets will cost. It’s based on an L-shaped 10ft x 10ft kitchen with 12 cabinets in it.
The prices presented around the web for 10x10 kitchens can sometimes be misleading or confusing, so we suggest you read further about this topic in our 10x10 kitchen blog post.
What type of wood do you use?
This varies between cabinets, but we only offer all wood/all plywood constructions, no particle board anywhere. The types of wood we feature include Birch, Maple, Hickory, and HDF/MDF.
What is HDF wood?
HDF stands for High Density Fiber. It's commonly used when a smooth painted appearance is needed in lieu of wood, which has grains, knots, wormholes, and other blemishes that show through a painted surface.
Also referred to as Hardboard, a high density fiberboard (HDF) is a type of engineered wood product. It's made from wood fiber extracted from chips and pulped wood waste.
What is MDF wood?
MDF stands for Medium Density Fiber and is used for the same purposes as HDF wood; it’s commonly used when a smooth surface is preferred over a more woodlike one.
It’s an engineered wood product and consists of similar wood fiber extracts like those found in HDF wood. As the name implies, MDF wood is less dense compared to HDF wood, which is normally more durable.
Are any cabinets made out of particle board?
None of our cabinets are made out of particle board, we only use durable plywood, natural wood, and MDF/HDF in our cabinets.
Are the cabinet insides finished?
The insides of glass cabinets (which thus become visible when closed) are always finished for an eye-pleasing appearance. Most other cabinets have an impregnated natural wood inside finish.
If you have questions about specific cabinets you can always reach out to us via chat, phone, or email and we will be happy to help.
Are the cabinet sides finished?
Yes! All our cabinet sides have been finished to match the rest of the exterior.
Do base cabinets have a finished matching toe kick?
While most of our base cabinets come with a finished matching toe kick, there are a limited number of styles that do not. Additionally, if you want to cover the seams, we recommend buying a toe kick cover. To ensure the finished look you desire, we recommend checking with your designer, or our experienced sales representatives, before finalizing your purchase.
Do you have any warranty on the cabinets?
We guarantee the high quality of our cabinets and offer a 5 year limited warranty on any defects related to manufacturing and material. To find exactly what this warranty entails, please see our terms and conditions.
Can I buy just the doors?
Unfortunately our factories don’t manufacture doors separate from their cabinets, which is why we have to sell them in conjunction with one another.
Do you sell custom or semi-custom cabinets?
We don’t at this time. We only sell RTA cabinets which is the most cost-efficient way to offer the same quality cabinets you would get in a store, but at a much lower price.
Free designs
How do I get free designs?
Getting your professionally designed kitchen or room rendered is easy! Simply send an email to [email protected] with a simple sketch of your current room layout, its measurements, and your preferred cabinet style.
For more information please see our free designs page.
What does a free design include?
You get direct assistance from one of our professional designers who will prepare a full layout of your kitchen (or preferred room) as well as a 3D rendering. This allows you to see your project in full without even getting started!
For more information please see our free designs page.
How long does it take to receive a free design?
Normally you’ll receive your design within just 24h after submitting the required details about your room!
Are the designs really free?
Absolutely, our designs come with no commitment or purchase required.
Do I have to get a design before purchasing?
You do not have to get a design at all. Many of our customers know exactly which cabinets they need and buy them straight out but a design helps to ensure your kitchen or room will look like expected (possibly even better!) In addition, we always recommend buying door samples to make sure that the cabinets will match the rest of your kitchen when they arrive.
Discounts
How do I get discounted pricing?
There are a few ways to receive cabinet discounts with Wholesale Cabinets. We have an entire discount program for contractors which includes a permanent discount on all of our products.
For homeowners, we have some amazing offers regularly as well. Create an account with us and you will automatically receive an email when we have a big sale or other offer. Lastly, we recommend you to stay active on our website and keep an eye out for big announcements!
I bought something that went on sale later, what can I do?
We always want to offer the absolute best price available to our customers, so our margins are already very slim. The sales we offer are supported by our manufacturers who offer us limited prices over a period of time. Because of this, we cannot honor the terms of the sales outside of their given periods.
Make sure you sign up with an account to find out about our sales before anyone else does to ensure you always get the best price!
How can I get free shipping?
Place an order with a subtotal value of $2400 or above and you will automatically qualify for free shipping – all door samples come with free of charge ground shipping as well!
For contractors
Do you offer contractor discounts?
Yes! We offer permanent discounts for all contractors, you can find full information about our contractor discount program here.
Do you offer product catalogues?
Unfortunately we don’t at the time being. All essential info about our cabinets can be find on each product page, simply pick a style from our selection of cabinets, and click Spec Page. You will find details about each style in this section, which we hope will suffice for now.
For any further questions about our products, please reach out to us via chat, phone, or email.