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Policies, Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of WholesaleCabinets.US, Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed prior to shipment of your order.


Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


Money Orders, Cashier's Checks, Company Checks, & Personal Checks

We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. WholesaleCabinets.US reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions

These Conditions supersede any terms and/or conditions spoken or implied unless specifically signed by Management. We reserve the right to make changes to this site and these Conditions at any time.


Out-of-Stock Products

We will ship your product when it becomes available. Usually, products ships within 48-72 hours, or by the next business day if your order is received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay order fulfillment. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. 


Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to WholesaleCabinets.US. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. WholesaleCabinets.US is not responsible for the actions of third parties.


Returns / Cancellations / Damage Claims

We will gladly replace or accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the time of receipt.

Do NOT refuse any shipments. Damaged products due to shipping will be replaced by WholesaleCabinets.US and are not the responsibility of the shipping company. Any products with visible damage at time of receipt need to be noted on the BOL (Bill of Lading) and signed by the driver who will issue an exception number. Please take pictures as soon as possible, preferably before the pallet is unloaded to show the entire pallet, including any damage.

In the event of a damaged product, pictures are REQUIRED before a replacement is issued. Pictures can be sent to customerservice@WholesaleCabinets.US.

One damage claim per orderPlease inspect all items before filing a damage claim.  One damage claim per order will be accepted.  Multiple claims for the same order will not be accepted without prior approval from WholesaleCabinets.US. 
Claims may be filed on replacement items

All sales are final. Checkout requirements state that the customer must review their order for accuracy and verify that they understand that all cabinets are RTA (Ready To Assemble) and that all part numbers reflect the part intended for purchase.
Cancellation of orders, including non-payment of promised orders, e.g. Wire Transfer sales, will be subject to a 10% restocking/processing fee.
Cancellation of orders after the order has shipped will be subject to 20% restocking fee plus the cost of freight to return item(s) to the warehouse.

Returns due to customer mistakes or change in layout after an order has shipped will be subject to a 20% restocking fee plus the cost of freight to return item(s) to warehouse.
Assembled cabinets cannot be returned.

No returns on orders/items more than 30 days from the time of receipt.
All returns must be authorized by WholesaleCabinets.US prior to return shipment.
For authorization, please send an email request to customerservice@wholesalecabinets.us.

All items must be returned in original, unopened packaging, therefore;
NO RETURNS ON ASSEMBLED CABINETS.
NO RETURNS on trims, mouldings, fillers or panels.
NO RETURNS on accessories such as trash pull outs, spice pull outs, glide upgrades, etc.

The customer is responsible for the cost of all return shipments.

Credit will be issued after returned item(s) have arrived at the warehouse and inspected.
Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.

Damage Claims on concealed damage and defects must be reported within 30 days from time of receipt.
Concealed damage is any damage not noticeable from the exterior of the shipping container or box, i.e., scratched door, ding, gouge, warped door, etc.
Missing items such as hinges, screws, brackets, etc. must be reported within 30 days from time fo receipt.
Damaged, defective material or missing items cannot be replaced after 30 days without prior approval from WholesaleCabinets.US


Customer Responsibility

WholesaleCabinets.US is not responsible for any costs incurred to have cabinets assembled or installed.  Assembly and Installation is the sole responsibility of the customer.
Project delays due to back orders, damage claims, schedule delays, etc., are not the responsiblity of WholesaleCabinets.US.  WholesaleCabinets.US suggests ordereing cabinets well in advance of any critical deadlines in order to alleviate time constraints that may be caused by one of the aformentioned situations.

Scheduling countertop measuring and templating is recommended AFTER cabinets have been installed for avoid possible conflicts in the event of one of the aformentioned events.

WholesaleCabinets.US is not resposnsilbe for any back charges or additional charges incurred by independent contractors for any work done.


Shipping Policy

Shipping Time -- Processing usually take 24 hours. Orders are processed in the order in which they are received. Shipping may take as long as 72 hours after order has been placed, excluding weekends and Holidays. Orders are not processed or shipped on Holidays, Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by WholesaleCabinets.US or other parties as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipments over 50lbs arrive via pallet and semi-trailer.  The driver is only responsible for lowering the pallet to the ground at the curb for Residential delivery service.  It is the customers responsibility to move or unload the pallet from that point.  Shipping companies WILL NOT unload the pallet for the customer. WholesaleCabinets.US suggests removing shrink wrap from the pallet and then removing individual boxes.

Due to damage risks, any order over 50lbs or large material such as refrigerator panels or finished plywood must be shipped via Freight Service.

No changes can be made to shipment type or address after order has been placed.  Attempting to change the delivery address with the freight dispatch, missing the scheduled delivery appointment or if delivery address is specified as Business but located in a Residential area, will result in your shipment being returned to the warehouse, a 20% restocking fee, return freight charges and an administrative fee being assessed before a refund is issued.  To ensure that your order will not be returned do to undeliverable circumstances, please verify that the delivery address is, in fact, a business or residential and that it is the address where you want the cabinets delivered.

PLEASE VERIFY THE DELIVERY ADDRESS AND TYPE BEFORE COMPLETING YOUR ORDER TO PREVENT YOUR ORDER FROM BEING RETURNED TO THE WAREHOUSE.

One attempt will be made to deliver your order.  If a delivery appointment is missed, your order will be returned to the warehouse and all return fees will apply.

A home business, located in a neighborhood is considered Residential.

WholesaleCabinets.US is not responsible for missed appointments, delivery delays, etc. and is not liable for additional costs associated with these delays.  WholesaleCabinets.US works very closely with the shipping companies to try to ensure that every delivery goes as planned, however it is impossible to guarantee shipment due to unforeseen occurrences.  If you have a concern about your delayed delivery, missed appointment, or anything else pertaining to the actual transportation of goods purchased through WholesaleCabinets.US, please contact the shipping company directly.


Taxes

WholesaleCabinets.US shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Tax Exemption or Resale Certificates need to be sent to WholesaleCabinets.US via email to Customer Service

Warranty
5 Year Limited Warranty

WholesaleCabinets.US Inc warrants to the original consumer purchaser that WholesaleCabinets.US cabinetry, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for a period of Five (5) years from purchase date (Proof of Purchase is required). This warranty is not transferable and only applicable to product used for residential purposes. Representatives of WholesaleCabinets.US do not have the authority to change or enlarge this warranty.

This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling / storage, environmental conditions, nor any labor expenses.

WholesaleCabinets.US Inc., at our option, may elect to repair or replace with a functionally equivalent product any WholesaleCabinets.US product covered by this warranty. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of WholesaleCabinets.US Inc., but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.

Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial / natural light, moisture, cleaners, smoke, etc, may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening / mellowing of wood color, the inherent growth characteristics of, or variation in wood.

Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes. It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.

This warranty is valid only in the United States of America and Canada and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.

To exercise this warranty, please contact the WholesaleCabinets.US supplier from whom you purchased the product. Report, in writing, to customerservicet@wholesalecabinets.us all defects claimed and include proof of purchase documentation.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, WholesaleCabinets.US shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. WholesaleCabinets.US shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, WholesaleCabinets.US shall immediately issue a credit to your credit card account in the amount of the incorrect price.

We do our best to ensure that all items are as displayed and described as accurately as possible.  WholesaleCabinets.US is not responsible for typographical errors or images that may be inaccurate.  If there are any questions about an item, please contact Customer Service.


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