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Frequently Asked Questions

FAQ

Frequently Asked Questions


Where are you located?
We are a Nationwide distributor of RTA cabinets and Pre-Assembled cabinets based out of Naples, Florida.  We do not have a showroom because our business caters to Contractors and DIYers all across the United States, Canada and the Caribbean.  We ship all of our cabinets directly from our warehouses located across the United States. 

How long does delivery take?
Delivery time depends on your location relative to the shipping warehouse.  Most orders ship the same day or the following day that the order was placed.  Orders can arrive as quickly as the next day for certain locations.  Typical delivery times are 5-7 days from the date the order was placed.

When placing your order, the Estimated Delivery Date will be shown next to the delivery options.  Please remember that this is an estimate only and that other factors may affect this date, including weather.

What does the 10x10 kitchen include?
There is a write up in our Blog section that describes this in detail.

How long does it take to get a Design?
We try to have a Design completed and returned to you within 24 hours.  This includes adding the items for the design to your shopping cart or saving it as a Quote in your account.  Fluctuations in work load may affect this, so if you haven't heard anything from your Designer in 24 hours, please call.  Also, our emails contain images and links, so be sure to check your SPAM folder to ensure that the email that contains your Design did not accidentally go there.

How much is delivery?
Delivery costs vary and are based on a number of factors.  Residential deliveries are more expensive than deliveries to a business address.  The reason is that a Residential delivery requires a smaller, residential truck as well as an appointment.  For this reason, your order will be offloaded at the nearest destination terminal and then loaded onto a smaller truck prior to delivery.  The added logistics result in additional costs.

A typical kitchen costs between $300-$400. Our warehouses are located on the East Coast. Additional shipping charges may apply to orders shipping to the West Coast.

You can find out exactly how much your kitchen will cost by using our Shipping Cost Estimator located in your shopping cart.  Simply enter your destination State and Zip Code then select either Residential or Business delivery and if a Lift Gate is required, then Submit.  An exact price will be calculated for the items you currently have in your shopping cart.

What happens if my cabinets arrive damaged?
Damaged products are not common but do happen.  If you see damage while receiving your cabinets, notify the delivery driver and take pictures.  The driver will call his Dispatching Officer who will issue and Exception Number.  This number is needed by us to file a claim against the carrier.  The pictures will need to be submitted to us as well to process any damage.

Claims usually ship with 48 hours.

Do you offer brochures for Contractors?
Yes we do!.  All of our products, specification and prices are also located online as well as examples of each product.

 


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